Shipping policy

Shipping Overview

At Gracewood Gracie, we aim to deliver your order quickly and transparently. Below you’ll find all essential information regarding processing, shipping times, and delivery expectations.

Order cut-off time: 5:00 PM (GMT-05:00) Eastern Time (New York)
Order processing time: 1–2 business days
Estimated shipping time: 4–6 business days
Free shipping: Available on all orders within the United States
Estimated total delivery time: 5–8 business days (processing + shipping)

Once your order has been shipped, you will receive a confirmation email containing tracking information.

Order Cancellations

If you need to cancel your order, please contact us within 24 hours of placing the order at support@gracewoodgracie.com.

If your order has already been shipped, it can no longer be cancelled. In this case, you may return the item in accordance with our Return & Exchange Policy. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect (such as the wrong size or color), please contact us within 30 days of delivery at support@gracewoodgracie.com and include:

• Your order number

• Clear photos of the issue

• A brief description of the problem

If the issue is due to our error, we will arrange a replacement or refund at no additional cost and cover any applicable return shipping fees.

Delivery Delays

Orders are expected to arrive within 5–8 business days from the date of purchase.

If your package has not arrived within this timeframe, please allow an additional 2–3 business days for potential carrier delays before reaching out to us. If the delay persists, contact support@gracewoodgracie.com, and we will investigate the matter promptly.