Terms of service
1. Overview
This website operates under the brand name Gracewood Gracie.
These Terms of Service explain the rules for using our website, placing orders, making payments, delivery, returns, exchanges, and customer support.
By accessing the Gracewood Gracie website or placing an order, you agree to these Terms of Service and to the other policies available on our website, including our Privacy Policy, Shipping Policy, and Return & Exchange Policy.
If you do not agree with these Terms, you should not use our website or place an order.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to offer and sell products online.
2. Seller and Contact
Products purchased through this website are sold by:
You xi Pufeikete Guoji Maoyi Youxiangongsi
Rm808 Block A Zhongguanxilu 1277#,
Zhenhaiqu Ningbo, 315201 China
Gracewood Gracie is an online-only store. We do not operate a physical customer service location, retail store, or public return point.
For questions about your order, payment, delivery, return, exchange, complaint, or customer support, you can contact us at:
Email: support@gracewoodgracie.com
Our customer support team aims to respond within 24 hours on business days.
3. Payments and Payment Collector
Payments for orders may be processed on behalf of the seller by:
Commercewave Limited
Unit 2A, 17/F Glenealy Tower,
No. 1 Glenealy Central,
Hong Kong
Commercewave Limited may appear on your payment confirmation, card statement, or bank statement as the payment collector.
Commercewave Limited acts only as a payment collector on behalf of the seller. This does not make Commercewave Limited the seller of the products. The seller remains responsible for the sale, fulfilment, customer support, returns, refunds, and complaints related to your order.
Available payment methods are shown during checkout. Payment information is processed by secure third-party payment providers. We do not store full payment card details on our own servers.
4. Online Store Use
By using our website, you confirm that you are legally permitted to use online shopping services in your country or state of residence, or that you have permission from a parent or legal guardian where required.
You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorised purpose.
You must not violate any applicable laws, intellectual property rights, or third-party rights when using our website.
You must not upload, transmit, or distribute viruses, malware, harmful code, or any content that may disrupt the operation or security of the website.
Any breach of these Terms may result in restricted access to our website or refusal of service.
5. Orders
Orders can be placed through the Gracewood Gracie website.
To place an order, the customer must select the product, choose the available variant, provide accurate contact and delivery details, and complete payment through one of the available payment methods.
After placing an order, the customer will receive an order confirmation by email.
We reserve the right to refuse, limit, or cancel an order if:
- the customer details are incomplete or incorrect;
- the product is unavailable;
- there is an obvious error in the product price, stock status, or description;
- payment has not been completed correctly;
- there is suspected fraud, abuse, misuse, or violation of these Terms.
If a paid order is cancelled, the refund will be issued using the original payment method, unless otherwise agreed.
6. Prices and Currency
All product prices are shown in the currency displayed during checkout, unless stated otherwise.
Product prices may change without prior notice. Price changes do not affect orders that have already been confirmed, unless there is an obvious error.
Any currency conversion costs, bank fees, or payment provider fees may depend on the customer’s bank or payment provider and are not controlled by Gracewood Gracie.
7. Products and Availability
We make reasonable efforts to display product images, descriptions, colours, sizes, and details as accurately as possible.
However, small differences may occur, especially with colours, as display settings can vary between devices.
Some products may be available in limited quantities. We reserve the right to modify, discontinue, or limit the availability of products at any time.
Returns and exchanges are handled in accordance with our Return & Exchange Policy.
8. Delivery and Fulfilment
Orders are usually processed within 1–2 business days after payment confirmation.
Estimated delivery times may vary depending on product availability, delivery destination, carrier conditions, customs processing, public holidays, weather conditions, and other external factors.
Any delivery timeframe shown on our website or during checkout is an estimate and does not constitute a guaranteed delivery date, unless expressly stated otherwise.
Orders may be fulfilled from different logistics locations, depending on product availability and the delivery address. Some products may be shipped by international fulfilment partners.
For more information about shipping times and delivery, please review our Shipping Policy.
9. Order Cancellation
An order may be cancelled within 24 hours of being placed, provided that it has not yet been processed, packed, or shipped.
To request cancellation, please contact us as soon as possible at:
Please include your order number in your message.
If the order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the product, in accordance with our Return & Exchange Policy.
10. Returns, Exchanges and Complaints
Returns, exchanges, and complaints are handled in accordance with our Return & Exchange Policy.
Before returning any product, you must contact our customer support team first. Products should not be returned without prior return instructions.
If your return request is approved, you will receive the exact return address by email.
Our return warehouse is located in China. For change-of-mind returns, the customer is responsible for the return shipping costs to China.
International return shipping may involve higher costs than domestic shipping. We recommend checking the exact cost with your local postal service or courier before sending a return.
Products returned for change-of-mind reasons should be unused, unworn, unwashed, in original condition, with tags and original packaging where applicable.
Nothing in these Terms excludes, restricts, or modifies any mandatory consumer rights that may apply under the laws of your country or state of residence.
11. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery at:
Please include:
- your order number;
- a clear description of the issue;
- clear photos or videos showing the defect, damage, or incorrect product;
- photos of the packaging if the product arrived damaged.
Our customer support team will review the issue and offer an appropriate solution, such as a replacement, reshipment, refund, or another suitable remedy.
Please do not return damaged, defective, or incorrect products before contacting us and receiving instructions.
12. Prohibited Uses
You are prohibited from using the website or its content:
- for any unlawful purpose;
- to infringe intellectual property rights;
- to upload or transmit viruses, malware, or harmful code;
- to collect personal data of others unlawfully;
- for spam, phishing, scraping, or unauthorised automated activity;
- in a way that may harm Gracewood Gracie, other customers, or third parties;
- to interfere with the security or operation of the website.
Violation of these rules may result in restricted access to the website, refusal of orders, or other reasonable measures.
13. Third-Party Links and Services
Our website may contain links, tools, or services provided by third parties.
We do not control these third-party websites or services and are not responsible for their content, policies, products, services, or operation.
Use of third-party websites or services is at the customer’s own risk and subject to the terms and policies of those third parties.
14. Intellectual Property
All content available on the Gracewood Gracie website, including text, images, graphics, logos, layout, videos, product photos, and other materials, is owned by Gracewood Gracie, the seller, or the relevant rights holders, unless stated otherwise.
You may not copy, distribute, modify, publish, or commercially use website content without prior written permission.
15. Privacy and Cookies
Personal data is processed in accordance with our Privacy Policy.
We may use cookies and similar technologies to improve website functionality, analyse traffic, remember customer preferences, and support marketing activities.
For more information about personal data and cookies, please review our Privacy Policy.
16. Errors and Website Availability
We make reasonable efforts to keep the information on our website accurate and up to date.
However, errors, inaccuracies, or omissions may occur in product descriptions, prices, promotions, availability, shipping costs, or delivery times.
We reserve the right to correct errors, update information, refuse orders, or cancel orders if information on the website was clearly incorrect, subject to applicable law.
We do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Gracewood Gracie, its service providers, partners, and representatives will not be liable for indirect, incidental, special, or consequential damages arising from the use of the website or products purchased through it.
Nothing in these Terms excludes liability that cannot be excluded by law, nor does it limit mandatory consumer rights that may apply under the laws of your country or state of residence.
18. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms by publishing the updated version on our website.
The latest version of the Terms is always available on this page.
Continued use of the website after changes are published constitutes acceptance of the updated Terms.
19. Governing Law and Contact
These Terms and the sales agreements concluded through this website are governed by and construed in accordance with the laws of the People’s Republic of China, as the seller is established in China.
For payment collection purposes only, payments may be collected by Commercewave Limited in Hong Kong on behalf of the seller. This does not make Commercewave Limited the seller of the products.
Nothing in these Terms excludes, restricts, or modifies any mandatory rights or legal remedies that the customer may have under consumer protection laws in their country or state of residence.
For questions about these Terms, your order, delivery, payment, return, exchange, or complaint, please contact us at:
Gracewood Gracie
Email: support@gracewoodgracie.com
Our customer support team aims to respond within 24 hours on business days.